Use Case Showcase
Customer Support
Full case history at your fingertips.
How it works
Every past issue, resolution, and preference available instantly. When a ticket escalates, all memory travels with it. No more asking customers to repeat themselves.
Zero infrastructure required.
Libro handles the embeddings, vector storage, and semantic retrieval entirely on the edge. You just pass in strings.
customer-support-integration.ts
// Pull full ticket history context for an escalation
const history = await ctx.getContext(
"customer_12",
"User is asking for a refund on order #9999"
);
// AI Support Bot can now respond with full awareness
// of their previous 3 complaints.